Help & Info
Return Policy
We are happy to offer returns for garments within 30-days from the date of your tracked delivery. Please make sure to include the items with their original packaging, tags, and removable bra pads, unwashed and unworn. Reaux is not liable for damages that happen to packages in transit during shipment to the customer as well as return packages to Reaux.
If your return was denied, we will notify you immediately via email and ask if you would like the item shipped back to you. Clientele is responsible to cover reshipment, duties, and taxes- regardless of if you are a member.
If your return was approved, allow up to 1 billing cycle for the return to be credited back to the original form of payment and show up on your account statement.
You may also opt to exchange for the same or different item, for free- regardless of membership. Additionally, exchanging your garment would keep your membership points intact versus exchanges where your membership points would be removed from your account.
If you need assistance with a refund or have questions regarding your refund, please submit a ticket to our Support Team!
If you would like to start a return or check the status of a return, click here.
**Please include your return packing list, bags, hang tags, and order number with your garments.**
We are eager to stand behind the quality of our garments and visually inspect the garments prior to shipping them to clientele. If you experience any of the following issues, they may be covered under our returns and warranty policy:
- Holes
- Rips/tears
- Logo/Label issues
- Manufacturing Defects
- Missing feature
- Other one-of-a-kind instances as deemed by our support team.
- Sheerness: Please note that some pieces may include sheerness at full stretch in the description. We do not consider sheerness to be a defect, so please be sure to return any unwanted items due to sheerness within the return window.
- Care Guide Each Products page lists the care guide fir the items. Failure to follow the care guide may void the Warranty Policy.
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